At JustTap, we place the utmost importance on the satisfaction and success of our valued business partners. We understand that, on rare occasions, situations may arise involving our products. Rest assured, we are fully committed to promptly addressing any concerns and delivering a seamless experience for you.
We offer a 30-day return policy, which means you have 30 days from receiving your order to request a refund.
To be eligible for a return, your item must be in the same condition as when you received it. You will also need to supply a receipt or confirmation of the purchase.
Kindly note that we will not be responsible for paying the return shipping costs. When your return request is approved, you will be responsible for organizing and paying for shipping. We will provide you with instructions for returning the package to us.
*Return shipping costs are non-refundable.
Exchanges: The quickest way to ensure you get what you want is to return your current item and, once accepted, make a separate purchase for the new item.
Damages and issues: Please inspect your order upon receipt and notify us immediately if it is defective, or damaged, or if you received the incorrect item so that we may investigate and resolve the situation.
Verification of Product Issues: In certain cases, we may request additional information or evidence to validate the reported problem. This could involve sharing photos, videos, or detailed descriptions. Such requests are aimed at ensuring the smooth processing of your replacement and aiding us in enhancing both our products and services.
Product Warranty: At JustTap, we stand behind the quality and reliability of our products. Every purchase is covered by a 3-month warranty from the date of delivery. This warranty guarantees that you receive a fully operational product and safeguards against any manufacturing defects.
To start a return, please submit your request with your order number using a form through our RETURN CENTER page.
To expedite the process, please provide us with the following information based on your specific concern.
For wrong product or damaged items:
- Photo of the damaged or incorrect product.
- Photo of the shipping label.
For defective items:
- A short video demonstrating that the product is defective.
Others:
- Provide a detailed description of the issue or return reason.
Exceptional Customer Support: Our commitment to your satisfaction extends well beyond the point of purchase. Should you have any questions, feedback, or concerns regarding our products or services, we urge you to reach out to our dedicated customer support team. We are here to listen, assist, and ensure that your interaction with JustTap is truly exceptional.
We genuinely value the trust you place in JustTap as your NFC technology provider. Our return policy underscores our unwavering dedication to your success and our resolute commitment to delivering dependable, high-quality products. If you encounter any issues, rest assured that we are here to assist you in ensuring the continued prosperity of your business.
